Refund policy

Return & Refund Policy

We hope you’ll love your Pure & Bloom products as much as we loved creating them. If something isn’t quite right, please contact us at hello@pureandbloom.co.uk and we’ll be happy to help.

Changing your mind

If you purchased directly from pureandbloom.co.uk, you have the right to cancel your order within 14 days of receiving it. You do not need to give us a reason.

To cancel your order, email us at hello@pureandbloom.co.uk within 14 days of delivery and include your order number. Once you have notified us, you have a further 14 days to return the eligible items.

Items returned under the standard change-of-mind policy must be unused, unopened and in their original packaging.

For health and hygiene reasons, we cannot normally accept change-of-mind returns for deodorants or other cosmetic products once they have been opened or used. However, your first opened deodorant may be covered by our 30-Day First Jar Promise below.

This restriction does not affect your statutory rights if a product is faulty, damaged, incorrect or not as described.

How to return an item

Please email hello@pureandbloom.co.uk with your order number before returning anything. We will provide the return address and instructions.

Unless the product is faulty, damaged or incorrect, the customer is responsible for the cost of return postage. We recommend using a tracked service, as we cannot take responsibility for returned parcels that are lost in transit.

If a product is faulty, damaged or incorrect, we will cover reasonable return postage where a return is required.

Damaged, faulty or incorrect items

Please inspect your order when it arrives. If an item is damaged, faulty, incorrect or not as described, contact us as soon as possible at hello@pureandbloom.co.uk.

Where possible, please include your order number and clear photographs of the product and its packaging. We may also ask for a short video or the product’s batch number. This helps us investigate and resolve the issue quickly.

We may offer a replacement or refund, depending on the circumstances and your rights under UK consumer law. Asking you to contact us promptly does not limit or replace your statutory rights.

Refunds

For eligible change-of-mind returns, we will process your refund after receiving the returned item or evidence that it has been sent back.

Approved refunds are normally processed within 5–7 working days and always within the time required by UK consumer law. Refunds are returned to the original payment method. Your bank or card provider may require additional time to show the payment in your account.

Where required, we will also refund the cost of our standard delivery option. Additional costs paid for an upgraded or express delivery service are not refundable beyond the value of standard delivery.

We may reduce a refund if an item has been handled beyond what is reasonably necessary and its value has been reduced.

30-Day First Jar Promise

Trying a new natural deodorant shouldn’t feel like a risk. If your first full-size Pure & Bloom deodorant is not right for you, contact us at hello@pureandbloom.co.uk within 30 calendar days of delivery.

If your claim is eligible, we will refund the price paid for one 60g jar.

  • The promise applies to your first order placed directly through pureandbloom.co.uk that contains a full-size Pure & Bloom deodorant.
  • It is limited to one claim and one opened 60g jar per customer and household.
  • Please provide your order number and a brief explanation of your experience when contacting us.
  • Please do not dispose of the product until your claim has been reviewed and resolved.
  • We may ask you to provide photographs, a short video, the batch number and additional information about your experience so that we can assess the product and investigate any potential quality issue.
  • Where reasonably necessary, we may ask for the product to be returned for assessment. If we request a return, we will provide prepaid return instructions. Please do not send the product back before contacting us.
  • The promise does not cover additional jars from the same order, repeat purchases, subscription renewals, digital products, accessories, gift cards or purchases made through another retailer.
  • The promise does not cover deliberate misuse or an empty jar.
  • A refund under the 30-Day First Jar Promise may be provided once only.
  • Any approved refund will be returned to the original payment method.
  • We reserve the right to refuse a claim where there is reasonable evidence that it is duplicate, fraudulent or an abuse of the promise.

This voluntary promise is in addition to, and does not affect, your statutory rights, including your rights if a product is faulty, damaged, incorrect or not as described.

Free digital guide

The complimentary Digital Wellbeing Guide included with qualifying deodorant orders is a free digital gift and has no cash value.

Purchases from other retailers

If you purchased a Pure & Bloom product from another retailer, please contact that retailer directly. Their own returns policy will apply, together with your statutory rights.

Contact us

If you have any questions about a return, refund or our 30-Day First Jar Promise, email us at hello@pureandbloom.co.uk.